Claim Management Engineer

Cavotec is a leading engineering company with 50 years of heritage in innovation, designing and delivering advanced connection and electrification solutions that drive the decarbonisation of ports and industrial applications. With five decades of experience, our systems ensure safe, efficient, and sustainable operations for a diverse range of customers and applications worldwide.

Summary:

You will manage Customer and internal Claims, Quality Assurance and Quality topics and be the link between the Customer and the Operations departments.

The role:

• Manage and handle Customers Quality issues leading the problem-solving process and releasing 8D Report, by coordinating the team during root cause analysis, definition and implementation of corrective actions, until the effectiveness verification and the closure.
• Ensure that the best possible service is maintained and the ultimate customer experience is provided
• Evaluate Customer Satisfaction
• Approve and disallow claims within authorization limits
• Manage Customer Claims
• Be the link between the Customer and the Operations departments
• Manage Quality Assurance and Quality topics
• Manage the link between Customer and Operations departments by improving the Quality Assurance and internal processes with team, and by supporting in release of PFMEA, APQP, Control plan
• Monitor and report KPI and provide regular trend analysis

Requirements:

• Bachelor’s Degree (Mechanical) in an applied science or engineering field desired
• Previous experience in Quality Department and in Claims management
• Experience working with Customers
• Knowledge of Microsoft Office
• Process improvement and Quality Assurance
• Organised, responsive and solution-driven, with a strong focus on delivering results
• Flexible, able to work in a fast-paced environment
• Fluent in spoken and written English (B2/C1)

Location: Nova Milanese (MB)

Candidates not in line with the requirements will not be considered.

Please attach your updated CV in English to your application.

Additional Information:

Cavotec is proud to be an Equal Opportunity and Diversity Employer. We believe in equal opportunities, inclusive workplaces, and equal pay for equal work. We welcome qualified candidates from all backgrounds and make employment decisions based solely on skills, experience, and performance. Diversity drives innovation and strengthens our global team.