Service and Project Manager

Cavotec is a leading engineering company with 50 years of heritage in innovation, designing and delivering advanced connection and electrification solutions that drive the decarbonisation of ports and industrial applications. With five decades of experience, our systems ensure safe, efficient, and sustainable operations for a diverse range of customers and applications worldwide.

Summary:

The person will be responsible for managing and coordinating service operations and service-related projects in Finland, ensuring efficient service delivery, customer satisfaction, cost control, and compliance with company and statutory requirements.

The Role:

• Coordinate and plan field service activities and job assignments for Field Service Technicians/Engineers across Finland.
• Line management responsibility for the local FST/E team (currently 5 employees), including personnel responsibility, yearly appraisals, performance management, and competence development.
• Ensure effective resource planning and utilisation to meet customer and contractual commitments.
• Act as the main point of contact for SLA customers in the Finnish region and manage service escalations when required.
• Approve invoices, timesheets, travel expenses, and other service-related costs in accordance with company policies.
• Follow up on service execution to ensure all work hours, costs, and materials are correctly recorded for invoicing purposes.
• Manage and maintain the local spare parts storage at the Espoo office, including procurement from local suppliers and internal purchasing.
• Ensure accurate recording of parts in/out, perform warehouse audits, and carry out periodic stock counting.
• Coordinate with project management, engineering, spare parts, sales, and finance to support service and project execution.
• Ensure compliance with health, safety, and environmental policies and promote safe working practices.
• Support identification of service-related sales opportunities and contribute to service growth in the region.
  

Requirements:

• Technical education, vocational training, or engineering background
• Proven experience in service operations, service coordination, or service management
• Previous people management experience
• ERP and service management system experience
• Financial understanding related to service costing, invoicing, and follow-up
• Mechanical or electrical site work experience is considered an advantage
• Ability to act as Electrical Safety Representative according to Finnish legislation, enabling registration of Cavotec and allowing technicians/engineers to perform electrical work on Cavotec equipment in compliance with Finnish and European regulations (desired)
• Experience working in a multicultural environment
• Fluent in Finnish and English

Location: Office based in Espoo with travel within Nordics & Baltics as required

Candidates not in line with the requirements will not be considered.

Please attach your updated CV in English to your application.

Additional Information:

Cavotec is proud to be an Equal Opportunity and Diversity Employer. We believe in equal opportunities, inclusive workplaces, and equal pay for equal work. We welcome qualified candidates from all backgrounds and make employment decisions based solely on skills, experience, and performance. Diversity drives innovation and strengthens our global team.